RevOpsCustomer · Success
Sentiment Feedback Loop
Process for capturing qualitative feedback and injecting it into CS playbooks.
by GTM Agents·Apache-2.0·★ 230 on GitHub·updated 2026-04-03
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Ingests qualitative signals from NPS/CSAT, support tickets, CSM call notes, and community threads into a unified flow.
- 2Tags every piece of feedback by product area, sentiment polarity, urgency, and persona.
- 3Routes critical feedback to the right owner (product, engineering, CS, exec sponsors) with defined SLAs.
- 4Compiles weekly trend summaries and tracks commitments back to customers with closed-loop status updates.
When to use
- Enriching health scores with qualitative context that usage telemetry alone doesn't capture.
- Building a VOC digest for executive updates or board-level reporting on customer sentiment.
- Prioritizing which product or CS actions to take based on emerging sentiment trends.
Best for
Revenue OperationsCustomer Success Manager
Format
FrameworkTemplateTrackerPlaybook
Frequently asked questions
What is Sentiment Feedback Loop?
Sentiment Feedback Loop is a Claude Code skill for revops by GTM Agents. Process for capturing qualitative feedback and injecting it into CS playbooks.
When should I use Sentiment Feedback Loop?
Enriching health scores with qualitative context that usage telemetry alone doesn't capture. Building a VOC digest for executive updates or board-level reporting on customer sentiment.
How do I install Sentiment Feedback Loop?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Sentiment Feedback Loop free to use?
Yes. Sentiment Feedback Loop is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.
Source repository
gtmagents/gtm-agents★ 230 · 39 forks
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