RevOpsCustomer · Success
Customer Insights
Use when consolidating product usage, health, and sentiment signals for lifecycle programs.
by GTM Agents·Apache-2.0·★ 230 on GitHub·updated 2026-04-03
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Defines the full signals stack (product usage, engagement, sentiment, commercial, health composite) and data sources.
- 2Normalizes account and user IDs across warehouse, product analytics, and CS tools with a consistent refresh cadence.
- 3Delivers dashboards and automated alerts to lifecycle, CS, and product teams based on segment-level triggers.
- 4Closes the loop by tracking outcomes (expansion booked, churn prevented, advocacy activated) against insight recommendations.
When to use
- Building segment-specific lifecycle journeys that need behavioral and health data as inputs.
- Prioritizing which accounts to target for adoption help, upsell offers, or advocacy invites.
- Diagnosing churn risk or stalled adoption and surfacing the findings to CS and product teams.
Tools used
Slack· Productivity
Best for
Revenue OperationsCustomer Success Manager
Format
FrameworkTemplateTracker
Frequently asked questions
What is Customer Insights?
Customer Insights is a Claude Code skill for revops by GTM Agents. Use when consolidating product usage, health, and sentiment signals for lifecycle programs.
When should I use Customer Insights?
Building segment-specific lifecycle journeys that need behavioral and health data as inputs. Prioritizing which accounts to target for adoption help, upsell offers, or advocacy invites.
How do I install Customer Insights?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Customer Insights free to use?
Yes. Customer Insights is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.
Source repository
gtmagents/gtm-agents★ 230 · 39 forks
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