RevOpsAccount · Health · Churn
Account Health Framework
Use to score accounts, flag risks, and standardize remediation triggers.
by GTM Agents·Apache-2.0·★ 230 on GitHub·updated 2026-04-03
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Defines a signal library across product usage, support tickets, sentiment, executive alignment, and commercial indicators.
- 2Assigns weights and thresholds per customer segment to produce a green/yellow/red health score without false positives.
- 3Maps each health tier to recommended plays and owners, with automated CRM fields and alert triggers.
- 4Sets review cadence and feedback loops so scores stay calibrated as product and customer mix evolve.
When to use
- Building a CS scorecard or dashboard to surface at-risk accounts before renewal conversations.
- Triggering proactive outreach when a previously healthy account shows drops in usage or sentiment.
- Aligning CS leadership on a single definition of 'at risk' to standardize escalation criteria.
Best for
Revenue OperationsCustomer Success Manager
Format
FrameworkTemplateWorkflowAnalyzerTrackerPlaybook
Frequently asked questions
What is Account Health Framework?
Account Health Framework is a Claude Code skill for revops by GTM Agents. Use to score accounts, flag risks, and standardize remediation triggers.
When should I use Account Health Framework?
Building a CS scorecard or dashboard to surface at-risk accounts before renewal conversations. Triggering proactive outreach when a previously healthy account shows drops in usage or sentiment.
How do I install Account Health Framework?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Account Health Framework free to use?
Yes. Account Health Framework is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.
Source repository
gtmagents/gtm-agents★ 230 · 39 forks
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