Chief Customer Officer Advisor
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation stra...
claude plugin marketplace add alirezarezvani/claude-skillsDescription
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions). Use when designing retention strategy, segmen...
What this skill does
- 1Decomposes retention into gross retention, contraction, and expansion separately — surfaces whether NRR is healthy or masking churn behind upsells.
- 2Designs customer segmentation tiers with differential investment math per segment, including a kill list for accounts below the investment floor.
- 3Calculates CS team coverage model — tech-touch vs. pooled vs. named CSM — with ARR-per-CSM ratios and transition thresholds.
- 4Maps the next CS hire to the specific customer outcome the company is failing to deliver, distinguishing CSM from Support from AM from Implementation.
- 5Runs three Python scripts (retention decomposition, segmentation designer, coverage calculator) against real cohort or book data.
When to use
- When gross retention is unclear or NRR looks fine but you suspect churn is hidden behind expansion.
- When CS headcount decisions are coming up and you need ratio math by segment, not a single rule of thumb.
- When customers are treated identically regardless of ARR or ICP fit and capacity is being wasted.
- When the next CS hire is unclear and you need to distinguish what role actually unblocks the missing outcome.
Best for
Format
Frequently asked questions
What is Chief Customer Officer Advisor?
Chief Customer Officer Advisor is a Claude Code skill for revops by Alireza Rezvani. Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation stra...
When should I use Chief Customer Officer Advisor?
When gross retention is unclear or NRR looks fine but you suspect churn is hidden behind expansion. When CS headcount decisions are coming up and you need ratio math by segment, not a single rule of thumb.
How do I install Chief Customer Officer Advisor?
Run the install command (claude plugin marketplace add alirezarezvani/claude-skills). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Chief Customer Officer Advisor free to use?
Yes. Chief Customer Officer Advisor is open source under the MIT license, published in the alirezarezvani/claude-skills repository on GitHub.