Customer Feedback Taxonomy
Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Applies a five-layer tagging schema: persona, lifecycle stage, driver, sentiment, and account metadata.
- 2Normalizes feedback from surveys, interviews, support logs, and community chatter into a shared structure.
- 3Provides a CSV or Sheet taxonomy with dropdowns and validation rules to enforce consistent tagging.
- 4Exports a JSON schema for tagging automation or webhook ingestion into downstream tools.
- 5Includes a governance checklist for quarterly taxonomy refresh to prevent drift over time.
When to use
- Consolidating feedback from multiple sources (surveys, support, community) before synthesis or analysis.
- Auditing an existing VoC dataset that has inconsistent tags making trend analysis unreliable.
- Onboarding a new CS, product, or research team to shared feedback standards.
- Preparing data for automated tagging or a VoC pipeline that needs a validated schema.
Best for
Format
Frequently asked questions
What is Customer Feedback Taxonomy?
Customer Feedback Taxonomy is a Claude Code skill for revops by GTM Agents. Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.
When should I use Customer Feedback Taxonomy?
Consolidating feedback from multiple sources (surveys, support, community) before synthesis or analysis. Auditing an existing VoC dataset that has inconsistent tags making trend analysis unreliable.
How do I install Customer Feedback Taxonomy?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Customer Feedback Taxonomy free to use?
Yes. Customer Feedback Taxonomy is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.