Crisis Playbooks
Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Classifies incidents by severity (P1-P4) with defined response SLAs and approver chains.
- 2Maps escalation trees specifying who to notify, in what order, and through which channels.
- 3Provides pre-approved message kits: holding statements, customer and partner scripts, social updates.
- 4Sequences communications across status page, email, press, social, and internal channels with timing.
- 5Tracks sentiment, manages rumor control, and schedules follow-up updates through recovery.
When to use
- Responding to a service outage, security incident, or regulatory event requiring coordinated messaging.
- Managing a negative press cycle or social media escalation before it reaches executives.
- Preparing messaging for sensitive HR or executive news requiring legal and leadership approval.
- Running a quarterly tabletop exercise to rehearse crisis response procedures.
Best for
Format
Frequently asked questions
What is Crisis Playbooks?
Crisis Playbooks is a Claude Code skill for content by GTM Agents. Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.
When should I use Crisis Playbooks?
Responding to a service outage, security incident, or regulatory event requiring coordinated messaging. Managing a negative press cycle or social media escalation before it reaches executives.
How do I install Crisis Playbooks?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Crisis Playbooks free to use?
Yes. Crisis Playbooks is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.