Voice Of Customer Synthesizer
Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a un...
npx goose-skills installDescription
Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and actionable recommendations for product, marketing, and CS teams. Chains review-site-scraper for public review data.
What this skill does
- 1Ingests customer feedback from up to 10 sources: support tickets, NPS comments, Slack, G2/Capterra reviews, call transcripts, churn surveys, and more.
- 2Optionally scrapes public review platforms and social mentions to fill gaps in internal data.
- 3Clusters all feedback into ranked themes by frequency and severity, with representative quotes and root cause hypotheses.
- 4Runs sentiment analysis, segment breakdowns, and trend comparisons against prior periods.
- 5Delivers prioritized action items per team — product, CS, and marketing — in a single structured report.
When to use
- Preparing a quarterly product review and need a consolidated view of what customers are actually saying.
- Churn is rising and you want to understand which pain points are most critical before a roadmap decision.
- Marketing needs proof points and objection-handling material pulled from real customer language.
- A new CS or product lead is onboarding and needs a fast read on the state of customer sentiment.
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Frequently asked questions
What is Voice Of Customer Synthesizer?
Voice Of Customer Synthesizer is a Claude Code skill for discovery by GooseWorks AI. Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a un...
When should I use Voice Of Customer Synthesizer?
Preparing a quarterly product review and need a consolidated view of what customers are actually saying. Churn is rising and you want to understand which pain points are most critical before a roadmap decision.
How do I install Voice Of Customer Synthesizer?
Run the install command (npx goose-skills install). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Voice Of Customer Synthesizer free to use?
The author distributes it as MIT, but the repository has no LICENSE file. The source is public on GitHub (gooseworks-ai/goose-skills).