RevOpsExec · Advisor
Closed Loop Playbook
Governance system for routing VoC insights to owners and tracking follow-through.
by GTM Agents·Apache-2.0·★ 230 on GitHub·updated 2026-04-03
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Captures each VoC insight with a driver, severity rating, affected customers, and evidence link.
- 2Routes insights to an accountable owner and supporting squad with due dates and SLAs by severity tier.
- 3Defines success criteria and measurement methods before any remediation work begins.
- 4Schedules customer and exec sponsor updates at defined intervals so commitments stay visible.
- 5Logs retrospective outcomes and lessons to inform future listening programs and program improvements.
When to use
- A VoC synthesis has produced actionable insights that need cross-functional owners and deadlines.
- QBRs or exec reviews require a status report on outstanding customer commitments.
- A customer council or advisory board expects follow-through documentation on issues they raised.
- Audit trails are required for compliance or customer success governance.
Best for
Revenue OperationsCustomer Success ManagerFounder / CEO
Format
FrameworkTemplateWorkflowAnalyzerPlaybook
Frequently asked questions
What is Closed Loop Playbook?
Closed Loop Playbook is a Claude Code skill for revops by GTM Agents. Governance system for routing VoC insights to owners and tracking follow-through.
When should I use Closed Loop Playbook?
A VoC synthesis has produced actionable insights that need cross-functional owners and deadlines. QBRs or exec reviews require a status report on outstanding customer commitments.
How do I install Closed Loop Playbook?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Closed Loop Playbook free to use?
Yes. Closed Loop Playbook is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.
Source repository
gtmagents/gtm-agents★ 230 · 39 forks
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