Closed Loop Community Playbook
Processes for routing community insights/actions and communicating outcomes back to members.
claude plugin marketplace add gtmagents/gtm-agentsWhat this skill does
- 1Logs community insights and escalations with ID, theme, severity, evidence, and member metadata for tracking.
- 2Routes each insight to an accountable owner with a due date and SLA tier based on business impact.
- 3Drafts member communication templates for acknowledgment, progress updates, and completion announcements.
- 4Produces a quarterly accountability report summarizing closed-loop wins to demonstrate community ROI internally.
When to use
- After a community event or survey surfaces product feedback that needs to be routed to the right internal team.
- When a member escalation requires coordinated follow-up between community, CS, and product.
- Building accountability into community programs by showing members that their input drives visible outcomes.
Best for
Format
Frequently asked questions
What is Closed Loop Community Playbook?
Closed Loop Community Playbook is a Claude Code skill for revops by GTM Agents. Processes for routing community insights/actions and communicating outcomes back to members.
When should I use Closed Loop Community Playbook?
After a community event or survey surfaces product feedback that needs to be routed to the right internal team. When a member escalation requires coordinated follow-up between community, CS, and product.
How do I install Closed Loop Community Playbook?
Run the install command (claude plugin marketplace add gtmagents/gtm-agents). Once the skill is in place, Claude Code loads it automatically whenever a task matches what it does.
Is Closed Loop Community Playbook free to use?
Yes. Closed Loop Community Playbook is open source under the Apache-2.0 license, published in the gtmagents/gtm-agents repository on GitHub.